PATIENT SATISFACTION TOWARDS GYNECOLOGICAL OPD SERVICES OF THE HOSPITAL

ABSRACT

 

This descriptive study was conducted to describe the patient satisfaction towards outpatient department services of gynaecology in Chaudhary Brahma Prakash Ayurveda Charak Sansthan hospital, Khera dabur Najafgarh New Delhi. The study population was respondents aged 18 years and above, sample size was 80. The data was collected by self-administered questionnaire regarding patient satisfaction. And data’s were analysed by graphs and percentage analysis. The result showed that overall satisfaction was 90.05%. The patients were most satisfied with courtesy (94.52%) while least satisfied with convenience (87.32%).Item wise the satisfaction was poor in case of waiting time in pharmacy section to get the prescribed drugs and from the clear signage and direction, while satisfaction was higher from the opportunity given by the doctor to patients to ask about their illness. Based on the result of the study an improvement is needed in few of the items of waiting time in pharmacy section and for proper signage and direction. So improvement in those areas is suggested.

Keywords Satisfaction, outpatient department, convenience, physical facilities, courtesy, quality of care

dr neelam singh WJAS May 2016

 

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